Privacy Policy

1. Introduction

DashGo Delivery ("DashGo," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of everyone who interacts with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you, including protections under the Nigeria Data Protection Act 2023 ("NDPA") and, where applicable, the EU/UK General Data Protection Regulation ("GDPR").

By using our website, placing an order, or otherwise interacting with DashGo Delivery, you acknowledge the practices described in this Policy.

2. Information We Collect

The information we collect depends on how you interact with us:

• Contact form submissions. Your name, email address, company name (if provided), and any message content you send us.
• Delivery service data. Pickup and delivery addresses, order and parcel details, and payment-on-delivery transaction records.
• Website usage data. IP address, browser and device type, pages visited, and similar analytics collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Fulfil delivery orders, including pickup, transit, payment-on-delivery collection, and confirmation.
• Respond to inquiries submitted through our contact form.
• Maintain the security, integrity, and performance of our website and services.
• Comply with applicable legal, regulatory, and tax obligations.
• Improve our services through aggregated, non-identifying analysis of usage patterns.

4. Legal Basis for Processing

Where the GDPR applies to your information, for example if you are located in the European Economic Area or the United Kingdom, we rely on one or more of the following legal bases under Article 6:

• Contractual necessity. To perform a delivery service you have requested.
• Consent. Where you have explicitly agreed to a specific use of your information.
• Legitimate interests. To operate, secure, and improve our services, provided this does not override your fundamental rights.
• Legal obligation. To comply with applicable law, including Nigerian tax and commercial law.

5. How We Share Information

We do not sell personal information. We may share information with:

• Delivery riders, couriers, and logistics partners, limited to what is necessary to complete a delivery.
• Restaurants and eateries on our marketplace, limited to the details needed to fulfil a food order you place.
• Service providers who support our operations, such as hosting, payment processing, and communications infrastructure providers, under confidentiality obligations.
• Regulators, law enforcement, or courts, where required by law, including the Nigeria Data Protection Commission ("NDPC") or equivalent supervisory authorities.

6. International Data Transfers

Where information is transferred outside Nigeria, for example to a service provider operating in another jurisdiction, we take steps to ensure an adequate level of protection, including reliance on Standard Contractual Clauses, adequacy decisions, or equivalent safeguards recognized under the GDPR and the NDPA.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including any applicable legal, accounting, or reporting requirements. Delivery and transaction records are typically retained for the period required by Nigerian tax and commercial law.

8. Your Privacy Rights

Under the GDPR (if you are located in the EEA or UK), you have the right to access, correct, or request erasure of your information, restrict or object to certain processing, request a portable copy of your data, withdraw consent at any time, and lodge a complaint with your local supervisory authority.

Under the Nigeria Data Protection Act 2023, you similarly have the right to access, correct, and request deletion of your personal data, to object to processing, and to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, please reach out through our contact form, and we will respond within the timeframe required by applicable law.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings. Doing so may affect certain website features.

10. Data Security

We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when this Policy was last revised. Continued use of our services after an update constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please use our contact form. A member of the DashGo Delivery team will respond directly.